Our copper fixtures are engineered to last a lifetime and burn continuously in all climates across the globe. We take great care to ensure the gas flame does not blow out. However, under rare circumstances, such as high winds, high altitudes, or atypical light placements, customers may experience issues keeping their lanterns burning.
1. Check for any obstruction or damage to the porcelain tip or discreet/hairline cracks in the glass. Bevolo offers replacement glass and replacement tips designed exclusively for Bevolo Lanterns.
2. Ensure the glass panes are snug and tight against the light frame, by pressing the small copper tabs firmly (like the back of a picture frame). The glass can shift during installation or shipping, causing small air drafts within the light. Putting the glass in tight and without cracks is the resolution in 9 out of 10 times.
3. Ensure the proper flame height. For smaller lanterns, the flame height should be approximately 1.5 to 2 inches tall. 2 to 2.5 inches for larger lights. Flames that are too big or small can lead to blow out issues.
4. In the event you have too much air flow, place pennies over every other ventilation hole in the bottom of the lantern to reduce air flow.
5. If the problem persists, please snap a picture of the installation. Ideally, send photos looking at the top and bottom of the light, from inside, close up from outside, and from far enough away to see roof line so that we can fully understand the application. Forward the photos to us via email (firstname.lastname@example.org) for professional evaluation.
6. If these quick tips didnât work for you, Bevolo offers a wind baffle, a discrete secondary wind guard that attaches to the gas jet assembly. A wind baffle is easily installed in the field, and protects the flame from blowing out in high or unique wind situations.
Learn more about High Wind Solutions on our YouTube Channel.